Service Department
Our highly experienced team are here to help you
Having invested in new technology, Service is also an important part of our company, and we aim to provide our customers with an average 4 working hour response time, from the time a service call is placed to our office. This minimises any disruption to your print, copy, scan and faxing facilities.
Fully Trained, Friendly Staff
We do not operate from a call centre, or have a call waiting system. All our service calls come directly to our head office and are logged by our dedicated friendly and helpful staff, who will do their best to arrange for an engineer to contact or visit you.
Our service engineers are all Konica Minolta trained, smart, polite, customer friendly, and thorough. Our engineers can not only troubleshoot onsite but should you request it, we can provide you telephone support to assist you as quickly as possible.
IT Assistance
As modern copier/printers do far more than just copy (they can work as network printers, scanners and faxes), our engineers all have an excellent knowledge of IT to help resolve any related issues, should they arise.
Service Contracts
Our Service Contracts offer you ‘peace of mind’ with an average 4 working hour response time and includes remedial and preventative maintenance, call-outs, parts and toner inclusive.
To contact our Service Department to book a service call or submit a meter reading, contact us on 01473 273350 or visit our Customer Area.
Our office hours are 09.00 to 17.00 Monday to Friday (Closed Bank Holidays)